Shipping Policy

Effective Date: March 26, 2025

We at RoyalHato.com are committed to delivering your products safely, promptly, and with as much convenience as possible. Below, you will find all the information you need about our shipping process, rates, and policies.

1. Shipping Methods

We offer several shipping methods to cater to your needs. Shipping options include:

  • Standard Shipping: Estimated delivery in 5-7 business days.
  • Expedited Shipping: Estimated delivery in 2-3 business days.
  • Express Shipping: Guaranteed next-day delivery (available for select locations).

Shipping times are based on business days (Monday to Friday) and may vary depending on your location and order volume.

2. Shipping Costs

Shipping costs are calculated based on your location and the size and weight of the items in your order. You will be provided with a clear breakdown of shipping fees during the checkout process.

We occasionally offer free shipping promotions, which will be noted on our website.

3. International Shipping

We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and import fees that are determined by the destination country’s government. These charges are the responsibility of the customer. We do not have control over these fees and recommend checking with your local customs office for more information.

4. Processing Time

Orders are typically processed within 1-2 business days after they are placed. Processing times may vary during peak seasons or promotional periods. You will receive an email once your order has been processed and shipped, along with a tracking number for your convenience.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery. For any questions regarding the status of your order, you can also contact our customer service team.

6. Delivery Times

Delivery times depend on your location and the shipping method chosen. The following are estimates:

  • Domestic Shipping: 5-7 business days for standard shipping, 2-3 business days for expedited shipping, and next-day delivery for express shipping.
  • International Shipping: Delivery times vary by destination, usually between 7-14 business days.

7. Shipping Restrictions

Some remote or rural areas may experience longer shipping times. Additionally, certain products may not be eligible for delivery to all countries. If your order is impacted by these restrictions, we will contact you with alternative shipping solutions.

8. Lost or Damaged Items

While we take every precaution to ensure your order arrives safely, we are not responsible for items lost or damaged during shipping. If your item arrives damaged or is lost in transit, please contact our customer support team immediately. We will work with you and our shipping partners to resolve the issue.

9. Incorrect Address

It is important to provide an accurate shipping address when placing your order. If you notice that your shipping address is incorrect, please contact us immediately at info@royalhato.com. We will do our best to correct the address before the order is shipped, but we cannot guarantee changes once the order is in transit.

10. Contact Information

If you have any questions regarding our shipping policies or need assistance with your order, don’t hesitate to contact us: