Sales Policy

Effective Date: December 31, 2024

Introduction

At RoyalHato.com, we value our customers and strive to offer high-quality mountain biking products and accessories. Our Sales Policy outlines the terms of sale and purchase on our website to ensure a smooth and secure transaction for all customers.

1. Product Availability

All products listed on RoyalHato.com are subject to availability. While we make every effort to ensure product availability, we cannot guarantee that all products will be in stock at the time of purchase. In the event that a product is out of stock after your order is placed, we will notify you promptly and offer alternatives or a full refund.

2. Pricing

Prices for products on RoyalHato.com are subject to change without notice. All prices are listed in U.S. Dollars (USD) and are exclusive of applicable taxes, shipping charges, and any other additional fees. You will be informed of the final price, including taxes and shipping, before completing your purchase during checkout.

3. Order Process

To place an order on RoyalHato.com, customers must add products to their cart, enter payment information, and submit their order. Once an order is received, a confirmation email will be sent, containing the order details, shipping address, and total cost. Orders are typically processed within 1-2 business days, with shipping following after the processing period.

4. Payment Methods

We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as PayPal. Payments must be made at the time of purchase. For security purposes, we use encrypted payment gateways to protect your financial information.

5. Order Modifications and Cancellations

Once an order has been placed, it is processed promptly. If you need to modify or cancel your order, please contact our customer support team as soon as possible. While we cannot guarantee that modifications or cancellations can be made once the order is in transit, we will make every effort to accommodate your request.

6. Refunds and Returns

We offer a refund or exchange for products that are returned in new, unused condition within 30 days of receipt. For more details, please refer to our Return and Refund Policy.

7. Shipping and Delivery

Once an order is processed, we will ship it using the most appropriate carrier, depending on the shipping method selected at checkout. Shipping charges will be calculated based on the delivery address and method selected. Please refer to our Shipping Policy for more detailed information.

8. Customer Service

If you have any questions or concerns regarding your order, our products, or the sales process, please feel free to contact our customer service team at info@royalhato.com or by phone at (617) 277-1450.

9. Contact Information

For any inquiries regarding our sales policy or to speak with a representative, you can reach us at: